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Help Centre – Pakistan

isb7 FAQ – Frequently Asked Questions for Pakistan Players

Everything Pakistani players want to know about isb7 — registration, deposits via Easypaisa and JazzCash, bonuses, withdrawals, games, VIP Club and responsible gaming — answered clearly in one place.

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Account & Registration7

Registering on isb7 takes under 2 minutes. Go to isb7.ws/register, fill in your full name, Pakistani mobile number, email address, date of birth, and choose a password. Submit the form, enter the OTP sent to your mobile, and your account is verified and ready. You can deposit and start playing immediately after registration.

Yes, completely free. There is no registration fee, no monthly subscription, and no charge of any kind to create or maintain an isb7 account. You only spend money when you choose to deposit — and the minimum deposit is just Rs 500.

You must be 18 years old or above to register on isb7. This is strictly enforced. Any account found to belong to someone under 18 is permanently closed and all funds are forfeited. isb7 carries out identity verification as part of the KYC process and takes underage gaming extremely seriously.

No. isb7 strictly allows one account per player. Duplicate accounts are detected and closed, with all associated balances voided. If you accidentally created a second account, contact our support team immediately to resolve it before it becomes a formal issue. Using another person's account or sharing accounts is also prohibited.

For standard KYC verification, isb7 requires a copy of your CNIC (Computerised National Identity Card) — both front and back — and a selfie holding your CNIC. In some cases, proof of address (such as a utility bill or bank statement dated within 3 months) may also be requested. KYC is typically required before large withdrawals are processed. Submit documents through your account settings.

Some account details — such as your email address and notification preferences — can be updated directly from your account settings after logging in. Changes to your registered name, mobile number, or date of birth require identity verification by our support team and cannot be changed unilaterally. Contact support@isb7.ws with your request and relevant documents.

If you wish to permanently close your isb7 account, contact our support team via live chat or at support@isb7.ws and request account closure. Before closing, any remaining real-money balance will be processed as a withdrawal to your registered payment method. Note that if you are closing your account because of gambling-related concerns, our team can also offer a self-exclusion option — see the Responsible Gaming section for more details.
Login & Security5

On the login page, click "Forgot password?" and enter your registered mobile number or email. isb7 will send an OTP or reset link to your contact. Follow the instructions to create a new password. If you have lost access to the registered mobile number or email, contact support@isb7.ws with your full name and CNIC to recover your account through identity verification.

An automatic lock activates after repeated failed login attempts as a security measure. The lock typically lifts after 15–30 minutes. For immediate access, contact 24/7 live chat support — an agent will verify your identity via OTP and unlock the account right away.

Yes. isb7 offers optional 2FA for all accounts. When enabled, every login requires both your password and a one-time code sent to your registered Pakistani mobile number. We strongly recommend enabling 2FA from your account security settings — it takes 2 minutes to set up and significantly reduces the risk of unauthorised access.

Yes. You can log in to your isb7 account from any device — smartphone, tablet, or laptop. Your wallet balance, VIP tier, and gaming history are consistent across all devices. Only one active session per device is permitted at a time for security. Logging in on a new device may trigger an OTP verification step.

Contact isb7 live chat support immediately and ask them to freeze your account while the matter is investigated. Change your password right away from account settings. Review your recent transaction history for any activity you do not recognise and report it to support. isb7 will investigate and work with you to resolve the situation. Never share your password or OTP with anyone.
Deposits & Payments6

isb7 accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, Visa card, and Mastercard. All transactions are processed in Pakistani Rupees (PKR) with no currency conversion and no platform fees on deposits.

The minimum deposit on isb7 is Rs 500. There is no maximum deposit limit for standard accounts, though very large deposits may trigger an additional KYC verification step. All deposit amounts are shown and processed in PKR.

Easypaisa and JazzCash deposits typically reflect in your isb7 wallet within 60 seconds of the transaction completing on the mobile wallet side. NayaPay and SadaPay are similarly fast. IBFT bank transfers can take 5–30 minutes depending on the sending bank's processing times. Visa/Mastercard card deposits typically clear within 2–5 minutes. If a deposit has not reflected after 30 minutes, contact support with your transaction reference number.

isb7 charges no platform fees on deposits. The full amount you send from your Easypaisa, JazzCash, or other payment method will be credited to your isb7 wallet. Your payment provider may charge a small transaction fee on their end — check your mobile wallet app's fee schedule for details specific to your provider.

No. All deposits to your isb7 account must originate from a payment method registered in your own name. Deposits from third-party accounts — even a family member's mobile wallet — are not permitted and may result in the deposit being reversed and the transaction flagged for review. This policy exists to prevent fraud and protect both players and the platform.

First, wait 30 minutes — most pending deposits resolve automatically within this window. If it still has not reflected, contact isb7 support via live chat or email at support@isb7.ws. Provide your account username, the amount, the payment method used, and the transaction reference ID or screenshot from your mobile wallet. Our team will locate the transaction and credit it manually if it has been received on our end.
Withdrawals5

The minimum withdrawal on isb7 is Rs 500. Withdrawals are processed in PKR to your registered Pakistani payment method — Easypaisa, JazzCash, NayaPay, SadaPay, or via IBFT bank transfer. There are no platform withdrawal fees charged by isb7.

Mobile wallet withdrawals to Easypaisa, JazzCash, NayaPay, and SadaPay typically process within 30 minutes during normal hours. IBFT bank transfers can take 1–3 business hours depending on the receiving bank. Large withdrawals that require additional KYC verification may take up to 24 hours while the verification is completed. isb7 prioritises fast withdrawals for verified accounts.

Common reasons for a withdrawal hold include: pending KYC verification (your identity documents have not yet been verified), active bonus wagering requirements not yet met, a first large withdrawal triggering a standard security review, or a discrepancy between your withdrawal account name and your isb7 registered name. Log in and check your account notifications, or contact support for a specific explanation.

Withdrawals must go to a payment method registered in your own name. Changing the withdrawal destination from your usual deposit method is possible but may require additional verification to confirm the new method belongs to you. Contact support in advance if you need to change your withdrawal method — they can guide you through the verification process quickly.

isb7 charges zero platform fees on withdrawals. The amount you request is the amount that arrives in your mobile wallet or bank account. Your receiving payment provider — Easypaisa, JazzCash, your bank — may apply their own incoming transfer fee in some cases. Check your payment provider's fee schedule for details.
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Bonuses & Promotions5

New players on isb7 receive a 100% match bonus on their first deposit, up to Rs 10,000. If you deposit Rs 5,000, isb7 adds Rs 5,000 in bonus funds — giving you Rs 10,000 to play with. To claim it, opt in to the welcome bonus in the cashier before or during your first deposit. Wagering requirements apply — visit isb7.ws/promotions for the full terms.

Wagering requirements specify how many times you need to wager the bonus amount (or bonus plus deposit) before the bonus funds convert to withdrawable real money. For example, a 15x wagering requirement on a Rs 1,000 bonus means you need to place Rs 15,000 worth of qualifying wagers before that bonus becomes withdrawable. The specific requirement for each bonus is listed in the bonus terms at /promotions.

No. Bonus funds must meet the applicable wagering requirements before they can be withdrawn. Your real-money balance, however, can be withdrawn at any time (subject to the minimum withdrawal of Rs 500). When you have both real-money and bonus balances, real money is typically used first for wagers unless you are actively working through a bonus's wagering requirement.

isb7 regularly offers reload bonuses on subsequent deposits, cashback on losses, special event promotions around PSL and Eid, and game-specific bonuses for slots, Andar Bahar, and card games. The full list of current offers is always at isb7.ws/promotions. Logged-in players also receive personalised bonus notifications based on their activity.

Every registered player gets a unique referral code. When a friend registers using your code and makes their first qualifying deposit, both you and your friend receive a referral bonus. There is no cap on how many people you can refer — you earn for every successful referral. Full details and your personal referral code are available at /refer-a-friend after logging in.
Games5

isb7 offers a wide range of games tailored to Pakistani players: live card games including Andar Bahar, Teen Patti, Baccarat, and Roulette; slots with hundreds of titles; real-money Ludo; and more. Live dealer tables are always open and run 24/7. The full game library is accessible immediately after registration and login.

Andar Bahar is a traditional South Asian card game played with a standard deck. A single card (the Joker or middle card) is drawn and placed face-up. Players bet on whether the next matching card will appear on the "Andar" (inside, left) or "Bahar" (outside, right) side. Cards are dealt one at a time alternately to each side until a match appears. isb7 offers live dealer Andar Bahar with real dealers and real-time streaming. Visit /andar-bahar for more.

Yes. All games on isb7 operate with certified random number generators (RNG) for digital games or with verified live dealer processes for live table games. Game fairness is maintained through regular independent auditing. Live dealer games are streamed in real time so you can observe every card dealt and every spin of the wheel. The return-to-player (RTP) percentage for each slot is shown in the game information panel.

Many of the slot titles on isb7 offer a demo or free-play mode that lets you try the game without placing real money. Live dealer games, including Andar Bahar and Teen Patti, require a real-money stake to play — they cannot be played in free mode. You can browse the full game lobby without depositing to see what is available before committing funds.

isb7's Ludo games are online multiplayer versions of the classic board game with real PKR stakes. Players enter a game room by paying the entry fee from their isb7 wallet. The winner takes the pot (minus the platform's small fee). Game rooms have different stake levels to suit different budgets. For full details on how to join and the rules that apply, visit /ludo-games.
VIP Club4

The isb7 VIP Club has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Every registered player starts at Bronze automatically — no application required. Monthly wagering totals determine your tier for the following month. The higher your tier, the higher your monthly cashback percentage — from 5% at Bronze up to 20% at Diamond. Cashback is credited in the first week of each new month. Visit /vip-club for the full tier breakdown.

Monthly VIP cashback is calculated based on your total real-money wagering in the previous calendar month and credited to your isb7 wallet in the first 7 days of the new month. You do not need to request it — it is automatic. The cashback amount is based on your net losses for the month multiplied by your tier's cashback percentage.

Yes. VIP tiers are reviewed monthly based on that month's wagering total. If your wagering in a given month falls below the threshold for your current tier, your tier will be adjusted downwards for the following month. This means staying at higher tiers requires consistent activity. Your Bronze tier status is always maintained as the base level regardless of activity.

Only real-money wagers count toward your monthly VIP wagering total and tier progression. Wagers placed with bonus funds do not contribute to VIP tier calculations. Similarly, cashback is calculated on net losses from real-money play, not from bonus fund play. This ensures the VIP programme rewards genuine depositing activity.
Responsible Gaming4

isb7 offers six responsible gaming tools, all free and available immediately from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). Full details at /responsible-gaming.

Contact isb7 24/7 live chat support and request the cooling-off duration you need — 24 hours, 72 hours, 7 days, or 30 days. The agent will activate it within minutes. During a cooling-off period, you cannot log in, deposit, or wager. Any pending withdrawal will still be processed. Once activated, a cooling-off period cannot be shortened or reversed.

No. Self-exclusion on isb7 is irreversible for the full stated period — minimum 6 months. This is intentional: the value of self-exclusion depends on it being firm, not something that can be cancelled in a moment of impulse. When the exclusion period ends, you may contact support to discuss reinstatement, which involves a review process before the account is reopened.

A deposit limit will naturally affect how much you wager in a month, which may affect your VIP tier. However, isb7 does not penalise players for using responsible gaming tools. Your tier is simply based on actual real-money wagering. Responsible gaming tools are applied neutrally to all accounts regardless of tier, and no player is discouraged from using them.
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Still Wondering? Here Is What Sets isb7 Apart

Pakistan's best gaming platform is built for Pakistani players — here is why thousands choose isb7 every day.

Easypaisa & JazzCash – Native Support

Deposits and withdrawals via Pakistan's most popular mobile wallets are processed instantly and without fees. No foreign card, no bank account needed — just your Easypaisa or JazzCash number is enough to deposit Rs 500 and start playing.

Withdrawals Under 30 Minutes

Your winnings arrive in your mobile wallet fast — typically within 30 minutes. isb7 does not make Pakistani players wait days for a payout. Verified accounts get priority processing and zero platform withdrawal fees.

Games Pakistanis Actually Play

Andar Bahar, Teen Patti, Ludo — isb7 leads with games that Pakistani players grew up with. Live dealer tables are running 24/7 with real dealers and real-time streams. No hunting through irrelevant games to find what you actually want to play.

VIP Cashback From Day One

Every rupee wagered contributes to monthly VIP cashback from the moment you register. No invitation, no minimum tier required to start earning — even Bronze tier gets 5% cashback on net monthly losses, credited automatically.

24/7 Support That Actually Responds

isb7 support is available around the clock via live chat and email. Average response time on live chat is under 2 minutes. When you contact support from within a logged-in session, our team can see your account details immediately — no repeating yourself, faster resolutions.

Responsible Gaming Built In

Deposit limits, session controls, cooling-off periods and self-exclusion are all available instantly from your account — no paperwork, no wait, no charge. isb7 takes responsible gaming seriously because a player who stays in control is a player who enjoys gaming for longer.

Could Not Find Your Answer?

Our support team is available 24 hours a day, 7 days a week for Pakistani players. Reach out however is most convenient.

Live Chat – Fastest Response

Open the live chat widget from any page on isb7.ws and you will be connected to a support agent in under 2 minutes, 24/7. Chatting from a logged-in session gives the agent instant access to your account details for a faster resolution.

Email Support

Send your question to support@isb7.ws. For account-specific queries, include your registered mobile number and a brief description of the issue. Email support responds within a few hours during normal operating hours.

Responsible Gaming Helpline

If your query relates to responsible gaming — deposit limits, cooling-off, or self-exclusion — our team handles these with absolute priority and complete confidentiality, any time of day or night. Visit /responsible-gaming for full information.

Ready to Get Started on isb7?

Register free in under 2 minutes, deposit from Rs 500 via Easypaisa or JazzCash, claim your 100% welcome bonus and start playing Pakistan's favourite games today.

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18+ only. Play responsibly. Gaming involves financial risk. Only play with money you can comfortably afford to lose. isb7 offers free responsible gaming tools including deposit limits and self-exclusion. For help, visit isb7.ws/responsible-gaming or contact support@isb7.ws.